Returns & Refunds

Returns & Refunds

Every tree is made for a personal message, so we don't accept returns for change of mind. But if anything goes wrong with your order, we'll make it right.

Damaged or faulty items

If your tree arrives broken, or the recorder doesn't work, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

Lost or late orders

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of ordering, contact us and we'll send a replacement or a full refund.

Wrong item

If you received something different from what you ordered, contact us within 14 days of delivery with a photo and we'll send the correct item or a full refund.

Cancellations

You can cancel within 12 hours of ordering for a full refund, as long as the order hasn't shipped yet.

Refund timing

Approved refunds go back to your original payment method. Most banks show them within 5 to 10 business days.

How to get help

Contact us with your order number and we'll sort it out.