FAQ

Frequently Asked Questions

How big is the voice tree?

About 20 cm (8 in) tall and 6.8 cm (2.7 in) wide.

When will my order arrive?

Most orders arrive within 10 to 17 days, with free tracked shipping. For delivery before Christmas, order by December 5. See our Shipping & Delivery page.

What if it arrives damaged?

Send us a photo or short video within 14 days of delivery and we'll send a free replacement or a full refund. No need to send it back. See Returns & Refunds.

Can I return it if I change my mind?

Because each tree is made for a personal message, we don't accept change-of-mind returns. You can cancel within 12 hours of ordering if it hasn't shipped.

Do you have bundle deals?

Yes. Buy 2 trees and save 15%, or 3 or more and save 25%. The discount applies automatically in your cart, no code needed.